Customer support
Omnichannel, multilingual front-line teams that answer in your brand voice.
Trust & safety
Marketplaces and user-generated-content platforms need people who apply policy consistently, document decisions and escalate the edge cases. We staff trust and safety queues with trained reviewers working to your guidelines and audit trail requirements.
Who it is for
Marketplaces, communities and fintech products that need policy enforcement, manual fraud review or dispute resolution at a volume their product team cannot absorb.
What is included
- User-generated content review against your community guidelines
- Manual fraud and risk review, including account verification and KYC document checks
- Chargeback and dispute case preparation with the evidence your payment provider requires
- Seller and buyer dispute mediation following your resolution policy
- Decision logging and weekly policy feedback so guidelines keep up with real cases
How we set it up
- Policy intake: we turn your guidelines into decision trees reviewers can apply consistently.
- Calibration: reviewers are tested on past cases until decisions match your internal team.
- Operation: queues are worked to agreed turnaround times with full decision logs.
- Review: ambiguous cases are escalated and fed back into the policy every week.
Questions we get asked
How do you handle sensitive content?
Reviewers work in controlled environments, exposure is rotated, and wellbeing support is part of the operating model. We agree the specific safeguards with you before launch.
Related services
Back-office operations
Data entry, order processing, returns and catalog work handled accurately and on time.
Technical support
Tier 1 and tier 1.5 product support by agents trained on your product.