Company
Human-centered outsourcing, run with care
Supervoila exists because most outsourced support feels outsourced. We think customers should not notice the difference.
What we believe
People first, automation second. Automation is useful for routing, drafting and reporting. It is not a replacement for someone who understands your product and your customer. We use tools to give agents more time, not to replace them.
Work inside the client's systems. Our teams use your helpdesk, your CRM and your knowledge base under accounts you control. You keep the data, the history and the ability to change provider.
Say what we can measure. We report the metrics you already track and we do not promise outcomes we cannot influence. Service levels are agreed in writing before launch.
Small teams, named leads. Every engagement has a lead you can call. Teams are built around your account rather than pooled across clients.
Where we operate
Agents work in English and Spanish from locations that overlap with US and European business hours. Extended and 24/7 coverage is arranged per contract.
Legal entity
Supervoila LLC, 8 The Green, Suite R, Dover, Delaware 19901, United States. Contact: info@supervoila.com.
Want to see how we would staff your operation?
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