Customer support
Omnichannel, multilingual front-line teams that answer in your brand voice.
Back-office operations
Repetitive operational work still needs to be done well. We run back-office teams that process orders, returns and refunds, keep catalogs and records clean and take administrative tasks off your operations team.
Who it is for
E-commerce operators and service businesses with recurring administrative workloads that are too variable to automate fully and too time-consuming to keep in-house.
What is included
- Order processing, fulfilment follow-up and exception handling
- Returns, refunds and exchange processing according to your policy
- Catalog and product data entry, enrichment and quality checks
- Inventory and supplier record updates
- Documented procedures and simple automations where they remove manual steps
How we set it up
- Process mapping: each task is documented step by step with its inputs, checks and outputs.
- Pilot: a small team runs the process for two to four weeks while we measure accuracy and time.
- Scale: once accuracy targets are met we add capacity and agree service levels.
- Improve: recurring exceptions are reviewed monthly and turned into fixes or automations.
Questions we get asked
How do you ensure accuracy?
Every process has a checklist and a sample-based quality review. Error rates are reported weekly and corrective actions are agreed with you.
Related services
Trust & safety
Content moderation, fraud review and dispute handling for platforms and marketplaces.
Technical support
Tier 1 and tier 1.5 product support by agents trained on your product.