Services / Customer support

Customer support

We recruit, train and run dedicated support teams that handle email, chat, voice and social channels from first contact to resolution. The team works inside your helpdesk, follows your playbooks and reports on the metrics you already track.

Discuss this service

Who it is for

Companies whose support volume has outgrown the founding team or a generalist agency, and who need consistent coverage across time zones without losing control of tone and quality.

What is included

  • Email, live chat, phone and social media support in English and Spanish, with other languages on request
  • VIP and escalation queue handling with clear hand-off rules to your internal team
  • Brand voice onboarding: macros, tone guide and reply templates reviewed with you before launch
  • Coverage plans for business hours, extended hours or 24/7 depending on your contract
  • Weekly reporting on first reply time, resolution time, backlog and customer satisfaction

How we set it up

  1. Discovery: we map your channels, tools, volumes and the issues your customers raise most often.
  2. Team design: headcount, shifts and languages are sized against your real ticket history, not guesses.
  3. Training: agents learn your product, policies and tone on a staging copy of your tools before touching live tickets.
  4. Launch and tune: we start with a ramp period, review every escalation and adjust playbooks weekly.

Questions we get asked

Which helpdesks do you work with?

Zendesk, Intercom, Freshdesk, HubSpot Service Hub, Gorgias, Salesforce Service Cloud and most tools with an agent seat. We work inside your instance so you keep the data.

Can we start with a small team?

Yes. Most engagements start with two to four agents and grow with volume. We agree minimums and notice periods in the contract.

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